Digital TV Research Ltd: Terms and Conditions

Legal Status

Headquartered in the United Kingdom, Digital TV Research Ltd is a limited liability company that undertakes business according to the law of England and Wales. It is registered at Companies House, with company no. 07494408. The company’s registered office is at c/o Howells & Co, 1A Knowland Drive, Milford on Sea, Lymington
SO41 0RH.


We aim to deliver products within three working days. Delivery costs are included in the product price.


Digital TV Research Ltd reserves the right to withdraw any product at any time or to withdraw any quotation prior to order without notice.

Order Completion

Orders will be delivered unless your order is not accepted or you have cancelled it (see Cancellation before purchase below). The main reasons for not accepting an order are non-availability of the product ordered; failure to gain credit/debit card payment authorisation; a product description or pricing error; or failure to meet the criteria outlined in these Terms and Conditions.


All prices and price-related information are subject to change at any time, without prior notice. All prices exclude sales tax (value-added tax).


Payment is expected before access is granted to any product. Secured credit/debit card payment can be made online or by electronic bank transfer. When paying by credit/debit card, your payment will be debited from your account before your purchase is dispatched. We will take all reasonable care to keep the details of your order secure.

Cancellation before purchase

To cancel any order made by payment card, please contact us within 24 hours of making the purchase.


Purchase returns can only take place after obtaining written consent from Digital TV Research Ltd.


The maximum liability of Digital TV Research Ltd shall not exceed the purchase price of any product. We do not accept liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect). Digital TV Research Ltd accepts no liability for any loss or damage whether due to inaccuracy, error, omission or any other cause. These limits do not supersede your statutory rights.

Terms of Use

All published content is the property of Digital TV Research Ltd unless otherwise stated. Digital TV Research Ltd owns the international copyright and intellectual property on all of its products. Reproduction, public loan, re-sale or re-distribution of part or all of this content by any means and in any form is prohibited without written consent from the company, except short quoted citations and press releases. Each purchase is for a single-user licence only unless a multi-user licence is agreed with Digital TV Research Ltd. Products obtained through a single-user licence cannot be copied or shared with other parties unless consent is obtained from Digital TV Research Ltd.


Digital TV Research Ltd respects the privacy of its buyers and prospective buyers and will not make any buyer data available to third parties. We do not sell lists, accept advertising, or generate any third-party revenue from this data. We do not share any of this data with other clients.

The Data Protection Act 1998 regulates the processing of information relating to you and grants you rights in relation to your personal data, including how our company will use this personal data. Digital TV Research Ltd collects personal information (such as your name, address, etc.) when you register with us, when you purchase from us and when you subsequently visit the site.

Digital TV Research Ltd may use this personal information to modify the site and our promotional activities to best suit and inform our buyers and prospective buyers. You may receive periodic promotional emails and special offers from us. From time to time, we may use names on our database for new, unanticipated uses not previously disclosed in our privacy notice. If you do not wish us to send you information about other products and services, please let us know.

When you first visit the site, we will send a “cookie” to your computer. A cookie is a file that identifies you as a unique user and is stored by your browser on your computer’s hard drive. Cookies allow us to keep track of your usage of the web site and improve the quality of our service by tracking your user preferences. We may also choose to use cookies to store user preferences. A cookie can tell us which computer accessed the site, but it cannot tell us who you are or where you are located.

If any of the information that you have provided to us changes, please let us know the corrected details by emailing us at [email protected].

When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. If you feel that this site is not following its stated information policy, please contact us.

Use of this website constitutes acceptance by you of this privacy policy.

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